We recently caught up with our General Manager – Jeff Kulek – to get his take on a few things. And from the best parts of his job, to his thoughts on being a successful gay man in a high-profile industry, Jeff had some inspiring things to say. Read on!
Q: You’ve been the General Manager of London West Hollywood for nearly three years. What have you been able to accomplish in that time that you’re most proud of?
A: I’m very proud of the development and successful launch of our Screening Room, which is unique to all other West Hollywood/Beverly Hills hotels because it offers such a unique upscale experience for movie and television studios and their guests. I’ve also been honored to be able to create meaningful partnerships with exceptional brands and icons such as Vivienne Westwood, who worked with us to create amazing design details in our Penthouse.
Q: What aspect(s) of your job do you enjoy the most?
A: My daily interactions with our employees who go above and beyond to make The London a hotel of choice for our guests are the highlight of my days here. I love mentoring and developing this team! Many of our employees have a desire to get into hotel management as a career, so it’s a thrill to promote from within. I also enjoy touring the hotel with clients, meeting planners and investors – the hotel is so incredible in all aspects that I have a strong sense of pride in talking about our unique features and luxurious suites.
Q: From your experience, what is it about London West Hollywood that gets guest the most excited upon arrival?
A: While the hotel has a sense of luxury it doesn’t feel stuffy or too formal. Our employees get to be themselves as there is no script to follow. They engage with our guests to make them feel at home and well cared for.
In addition, all of our rooms are suites with the smallest being 750 square-feet in size. Even the guest bathrooms are impressive, since most are almost the size of a typical hotel room! The luxury suites have a residential feel and are spacious with unique features, while our rooftop dining and pool area also present unparalleled views. Overall, it’s a unique experience that includes complimentary breakfast at Boxwood Café and complimentary Internet as well.
Q: Tell us a little about your leadership philosophy. Is there a quote or a mantra you strive to live by?
A: Yes: I tell my employees that what you do every day is your ticket to tomorrow. Be an owner of your job responsibilities! By being outstanding in your job and showing passion for your work, that is your ticket for growth and advancement in your career, as well as recognition for a job well done. We have many programs that award our employees for going above and beyond and have promoted many outstanding hourly employees into leadership roles at the hotel. It’s amazing and inspiring to see them grow and accomplish their goals.
Q: What is the best thing about living and working in Beverly Hills?
A: First of all, the weather is amazing year round. Almost every day of the year is the perfect environment for experiencing the city. The dining and shopping in Beverly Hills and West Hollywood is over the top. From the best hamburger to the best sushi to the best steak, you name it and we have it. Plus, there are plenty of unique shopping experiences from Melrose Avenue to Rodeo Drive.
Q: What about outside of work – what are some of your hobbies?
A: My typical day starts at 4:30 a.m. when I wake up and drive into the city to start the day off in a healthy way at the gym while I’m only 50% conscious! I also love to be inspired, so reading inspirational books, listening to messages on Sirius XM during my drive time, or even just sharing unique ideas with my fellow hoteliers motivates me to want to be a better person. Driving on Pacific Coast Highway is another one of my favorite things to do because I feel a part of the ocean.
Q: Is there anything else about yourself that you would like to share?
A: I am proud to be a gay man in a high-profile business position. There have been many times when an employee in an hourly or entry-level management position has stopped me to say that knowing someone gay in a business position like mine has inspired them to believe more in themselves and to know that they can do anything they set their mind to. Even in this day and age, not all families, communities or people of influence have a positive view of homosexuality. I’m so glad to set an example that we are just normal people that can accomplish our dreams!
The London West Hollywood Staff